Refund & Cancellation Policy

Last updated: August 2026

1. Customer bookings

Planet Cool is a listing and discovery platform. Customers pay technicians directly for services — Planet Cool does not collect service payments and therefore does not process service refunds. If you are unhappy with a job: (a) raise it with the technician first — most issues are resolved on the spot; (b) rate the job honestly, which directly affects the technician’s ranking; (c) report it to Planet Cool support on WhatsApp — repeat verified complaints lead to removal from the network.

2. Booking cancellations

Bookings can be cancelled free of charge up to 1 hour before the chosen slot, on WhatsApp or by informing the assigned technician. No cancellation fee is charged by Planet Cool.

3. Partner subscriptions

Listing fees are charged in advance for the coming billing period and are non-refundable once the period begins. You may cancel auto-pay any time from your dashboard — your plan stays active until the end of the paid period, and no further charges occur.

4. Auto-pay (Razorpay) issues

Duplicate or failed-then-charged transactions are reversed via Razorpay; contact support with the payment ID and we will initiate it. Reversals typically reach your account in 5–7 working days per your bank.