Planet Cool – Comfort On Call (“Planet Cool”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, book services, or interact with our team.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect only the information necessary to deliver HVAC services efficiently and professionally.

a) Information You Provide Directly

When you book a service, contact us, or communicate with our team, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Service address
  • Booking date and preferred time
  • Service details and notes
  • Uploaded images (if provided)
  • Payment and transaction details (processed securely via third-party gateways)
b) Information Collected Automatically

When you visit our website:

  • IP address
  • Browser type and device information
  • Pages visited and interaction data
  • Cookies and basic analytics data

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information strictly for operational and service-related purposes, including:

  • Confirming and managing service bookings
  • Assigning technicians and scheduling appointments
  • Sending booking updates, reminders, and tracking links
  • Providing live service tracking and status updates
  • Generating invoices and service reports
  • Customer support and issue resolution
  • Internal analytics and service improvement
  • Legal and compliance requirements

We do not sell or rent your personal data to third parties.

3. Service Tracking & Technician Information

To ensure transparency and service quality:

  • Your booking details are securely shared with assigned technicians
  • Live tracking links may be shared via WhatsApp, SMS, or email
  • Technicians may upload job photos and completion reports
  • Customer signatures or OTP confirmation may be collected at job completion

All tracking data is used solely for service delivery and record-keeping.

4. Payment Information

Payments are processed through secure third-party payment gateways.
Planet Cool does not store your card, UPI, or banking details on its servers.

Payment providers follow their own privacy and security policies.

5. Third-Party Tools & Integrations

We use trusted third-party platforms to operate our services efficiently, including:

  • Website and booking systems
  • Payment gateways
  • Field service management systems
  • CRM and accounting tools
  • WhatsApp, SMS, and email notification services

These providers are granted access only to the information required to perform their specific functions and are contractually obligated to protect your data.

6. Cookies Policy

Our website uses cookies to:

  • Improve website functionality
  • Analyze traffic and performance
  • Enhance user experience

You can control or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

7. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

  • Secure servers and encrypted connections
  • Restricted access to sensitive information
  • Role-based access for staff and technicians

While we take data protection seriously, no system can guarantee 100% security.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill service obligations
  • Maintain records for legal, tax, or regulatory requirements
  • Resolve disputes or enforce agreements

Once no longer required, data is securely deleted or anonymized.

9. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Opt out of promotional communications

To exercise these rights, please contact us using the details below.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you can contact us at:

Planet Cool – Comfort On Call
📧 Email: support@planetcool.in
📞 Phone: [Add support number]
🌐 Website: https://planetcool.in