Planet Cool – Comfort On Call (“Planet Cool”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, book services, or interact with our team.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect only the information necessary to deliver HVAC services efficiently and professionally.
a) Information You Provide Directly
When you book a service, contact us, or communicate with our team, we may collect:
- Full name
- Mobile number
- Email address
- Service address
- Booking date and preferred time
- Service details and notes
- Uploaded images (if provided)
- Payment and transaction details (processed securely via third-party gateways)
b) Information Collected Automatically
When you visit our website:
- IP address
- Browser type and device information
- Pages visited and interaction data
- Cookies and basic analytics data
This helps us improve website performance and user experience.
2. How We Use Your Information
We use your information strictly for operational and service-related purposes, including:
- Confirming and managing service bookings
- Assigning technicians and scheduling appointments
- Sending booking updates, reminders, and tracking links
- Providing live service tracking and status updates
- Generating invoices and service reports
- Customer support and issue resolution
- Internal analytics and service improvement
- Legal and compliance requirements
We do not sell or rent your personal data to third parties.
3. Service Tracking & Technician Information
To ensure transparency and service quality:
- Your booking details are securely shared with assigned technicians
- Live tracking links may be shared via WhatsApp, SMS, or email
- Technicians may upload job photos and completion reports
- Customer signatures or OTP confirmation may be collected at job completion
All tracking data is used solely for service delivery and record-keeping.
4. Payment Information
Payments are processed through secure third-party payment gateways.
Planet Cool does not store your card, UPI, or banking details on its servers.
Payment providers follow their own privacy and security policies.
5. Third-Party Tools & Integrations
We use trusted third-party platforms to operate our services efficiently, including:
- Website and booking systems
- Payment gateways
- Field service management systems
- CRM and accounting tools
- WhatsApp, SMS, and email notification services
These providers are granted access only to the information required to perform their specific functions and are contractually obligated to protect your data.
6. Cookies Policy
Our website uses cookies to:
- Improve website functionality
- Analyze traffic and performance
- Enhance user experience
You can control or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.
7. Data Security
We implement reasonable technical and organizational measures to protect your data, including:
- Secure servers and encrypted connections
- Restricted access to sensitive information
- Role-based access for staff and technicians
While we take data protection seriously, no system can guarantee 100% security.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill service obligations
- Maintain records for legal, tax, or regulatory requirements
- Resolve disputes or enforce agreements
Once no longer required, data is securely deleted or anonymized.
9. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt out of promotional communications
To exercise these rights, please contact us using the details below.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you can contact us at:
Planet Cool – Comfort On Call
📧 Email: support@planetcool.in
📞 Phone: [Add support number]
🌐 Website: https://planetcool.in