Frequently Asked Question
We’ve answered the most common questions about Planet Cool’s HVAC services, bookings, payments, and support. If you can’t find what you’re looking for, our team is always here to help.
How can we help you?
Have questions about booking an AC service, tracking your technician, or understanding our AMC plans? Find clear answers below to help you get started quickly.
1. What is your return or refund policy?
We offer refunds based on the service status and cancellation timing.
If a service is cancelled before technician assignment or within the allowed cancellation window, a full or partial refund may be issued as per our Refund Policy. Once a technician has arrived or the service has started, refunds may not be applicable.
2. What payment methods do you accept?
We accept secure online payments through trusted payment gateways. All transactions are processed safely, and Planet Cool does not store your card, UPI, or banking information.
3. Do you provide AMC services?
Yes. We offer AMC plans for residential and commercial customers. Our AMC plans include scheduled visits, priority service, service history tracking, and timely reminders. Plan details depend on the selected package.
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Trusted Service Experience
Reliable HVAC services with trained technicians and transparent pricing.
Frequently Asked Question
You can book a service directly through our website. Select the service you need, enter your address, choose a preferred date and time, and complete the payment. Your booking is confirmed instantly after payment.
Yes. Once a technician is assigned, you’ll receive a tracking link via WhatsApp, SMS, or email. The link allows you to track service status and view technician details in real time.
Yes. All our technicians are professionally trained, background-verified, and assigned based on skills and service location to ensure safe and high-quality service.
We accept secure online payments through trusted payment gateways. Planet Cool does not store your card, UPI, or banking details.
Yes. After the service is completed, a digital invoice and service report will be shared with you via email or WhatsApp.
If the technician identifies any additional work, it will be explained clearly. Extra charges, if any, will be applied only after your approval.
Yes. You can request rescheduling or cancellation by contacting our support team. Refunds and cancellations are handled as per our Refund Policy.
Yes. We provide AMC plans for residential and commercial customers. AMC plans include scheduled visits, priority support, and maintenance history tracking.
Our service availability depends on technician coverage in your area. You can check availability during booking or contact our support team for confirmation.
You can reach our support team via email, phone, or WhatsApp. Visit our Contact Us page for the latest contact details.