Planet Cool – Comfort On Call

At Planet Cool – Comfort On Call (“Planet Cool”, “we”, “our”, or “us”), customer satisfaction is important to us. This Refund Policy explains when refunds are applicable and how they are processed for services booked through our website.

By booking a service with Planet Cool, you agree to the terms outlined below.

1. Nature of Services

Planet Cool provides on-demand HVAC services including AC installation, repair, cleaning, gas refilling, and AMC services. Since our services involve technician scheduling, travel, and operational costs, refunds are governed by specific conditions.

2. Cancellation Before Service

Eligible for Full Refund

A 100% refund will be issued if:

  • The service is cancelled before a technician is assigned, or
  • The cancellation request is made at least 12 hours before the scheduled service time.
Partial Refund

A partial refund may be issued if:

  • The service is cancelled after technician assignment but before arrival.
  • Travel or operational costs have already been incurred.

The refundable amount will be determined based on expenses already incurred.

3. Cancellation After Technician Arrival

No refund will be issued if:

  • The technician has already arrived at the service location, or
  • The service has already started.

This is because technician time, travel, and operational resources