Welcome to Planet Cool – Comfort On Call (“Planet Cool”, “we”, “our”, or “us”). These Terms & Conditions govern your use of our website and services. By accessing our website or booking a service, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our services.

1. Scope of Services

Planet Cool provides on-demand HVAC services, including but not limited to:

  • AC installation
  • AC repair and diagnostics
  • Foam-jet AC cleaning
  • Gas refilling
  • Annual Maintenance Contracts (AMC)
  • Residential and commercial HVAC services

Services are delivered through trained technicians assigned based on availability, location, and skill set.

2. Booking & Service Confirmation

  • All service bookings must be made through our website or authorized communication channels.
  • A booking is considered confirmed only after successful payment (unless otherwise agreed).
  • Service appointment details including date, time, and technician assignment may be updated based on operational requirements.
  • Customers will receive booking confirmations and updates via WhatsApp, SMS, or email.

3. Pricing & Payments

  • All service prices displayed on the website are subject to change without prior notice.
  • Payments must be made through the available online payment methods.
  • Planet Cool does not store customer card or banking information.
  • Any additional work beyond the booked service will be communicated and charged separately upon customer approval.

4. Customer Responsibilities

Customers agree to:

  • Provide accurate contact details and service address.
  • Ensure access to the service location at the scheduled time.
  • Ensure basic safety conditions at the premises.
  • Inform Planet Cool in advance about any specific site requirements or restrictions.

Failure to meet these responsibilities may result in service delays or cancellation without refund.

5. Technician Assignment & Service Execution

  • Technicians are assigned based on skill, availability, and service location.
  • Planet Cool reserves the right to change technician assignments if required.
  • Service completion may require customer confirmation through OTP or signature.
  • Technicians may capture photos, notes, or reports for service documentation.

6. Service Tracking & Communication

  • Customers may receive service tracking links to monitor technician status and job progress.
  • Tracking information is provided for convenience and transparency and may be subject to technical limitations.
  • Planet Cool is not responsible for delays caused by traffic, weather, or external factors.

7. Cancellation & Refund Policy

  • Cancellations and refunds are governed by our Refund Policy, which forms an integral part of these Terms & Conditions.
  • Refund eligibility depends on cancellation timing, technician assignment, and service status.
  • Please refer to the Refund Policy page for complete details.

8. Annual Maintenance Contracts (AMC)

  • AMC services are valid for the duration and number of visits specified at the time of purchase.
  • Unused visits may not be refundable unless explicitly stated.
  • AMC renewals, scheduling, and visit availability are subject to operational feasibility.
  • Planet Cool reserves the right to revise AMC terms with prior notice.

9. Limitation of Liability

  • Planet Cool shall not be liable for indirect, incidental, or consequential damages arising from service usage.
  • Our liability, if any, shall be limited to the amount paid for the specific service in question.
  • We are not responsible for pre-existing faults, electrical issues, or third-party equipment failures.

10. Intellectual Property

All content on this website, including text, logos, graphics, and design elements, is the property of Planet Cool and may not be copied, reproduced, or distributed without prior written consent.

11. Third-Party Tools & Integrations

Planet Cool uses third-party platforms for:

  • Payments
  • Communication (WhatsApp, SMS, Email)
  • Field service management
  • Accounting and analytics

We are not responsible for service interruptions caused by third-party platforms.

12. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Modification of Terms

Planet Cool reserves the right to modify these Terms & Conditions at any time.
Updates will be posted on this page with a revised “Last updated” date.

Continued use of our services after changes implies acceptance of the updated terms.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Maharashtra, India.

15. Contact Information

For any questions, concerns, or clarifications regarding these Terms & Conditions, please contact:

Planet Cool – Comfort On Call
📧 Email: support@planetcool.in
📞 Phone: [Add support number]
🌐 Website: https://planetcool.in